Všetky príspevky Silvia

ISO 41 000 Standardisation in FM

Standardisation in Facility management – ISO 41 000 Series

 


• Facility management is still considered as a young branch of business with
the age of ca 30 years.


• First big step to standardization in this field were European standards EN 15
221 Series.

 


• These are now being replaced by international standards
ISO 41 000 Series.


• There are two committees dealing with FM standardization, first is
international one ISO TC 267 and the second is European
CEN TC 348

 


Five FM Standards are already published:


ISO 41001:2018

Facility management — Management systems — Requirements with
guidance for use


ISO 41011:2017


Facility management — Vocabulary


ISO 41012:2017


Facility management — Guidance on strategic sourcing and the development
of agreements


ISO/TR 41013:2017


Facility management — Scope, key concepts and benefits


ISO 41014:2020


Facility management — Development of a facility management strategy

 


Four standards are in preparation:


ISO/CD 41015


Facility management — Influencing organizational behaviours for improved
facility outcomes


ISO/WD TR 41016


Technology in facility management — Scope, key concepts and benefits


ISO/WD 41017


Facility management — Guidance on emergency management of epidemic
prevention in the workplace


ISO/WD 41018


Facility management — Development of facility management policy

 


Here is a content of published Standards:


ISO 41001:2018 Facility management — Management systems — Requirements
with guidance for use


1 Scope
2 Normative references
3 Terms and definitions
4 Context of the organization
4.1 Understanding the organization and its context
4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of the FM system
4.4 FM system
5 Leadership
5.1 Leadership and commitment
5.2 Policy
5.3 Organizational roles, responsibilities and authorities
6 Planning
6.1 Actions to address risks and opportunities
6.2 FM objectives and planning to achieve them
7 Support
7.1 Resources
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented information
7.6 Organizational knowledge
8 Operation
8.1 Operational planning and control
8.2 Coordination with interested parties
8.3 Integration of services
9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.2 Internal audit
9.3 Management review
10 Improvement
10.1 Nonconformity and corrective action
10.2 Continual improvement
10.3 Preventive actions
Annex A Guidance on the use of this document
A.1 Scope
A.2 Normative references
A.3 Terms and definitions
A.4 Context of the organization
A.5 Leadership
A.6 Planning
A.7 Support
A.8 Operation
A.9 Performance evaluation
A.10 Improvement
Bibliography

 

ISO 41011:2017 Facility management — Vocabulary


1 Scope
2 Normative references
3 Terms and definitions
3.1 Terms related to facility management
3.2 Terms related to assets
3.3 Terms related to people
3.4 Terms related to sourcing
3.5 Terms related to process
3.6 Terms related to finance
3.7 Terms related to general business
3.8 Terms related to measurement
NOTE: The terms “facility management” and “facilities management” can be
used interchangeably.


ISO 41012:2017 Facility management — Guidance on strategic sourcing and the
development of agreements


1 Scope
2 Normative references
3 Terms and definitions
4 Sourcing strategy and understanding the core business context
4.1 Sourcing strategy
4.2 Strategic, tactical and operational level
5 Sourcing process in FM
5.1 Process flow chart
5.2 Identify and analyse current and future needs and expectations
5.3 Translate needs into requirements
5.4 Determine the service levels
5.5 Identify service delivery options
5.6 Business case development and analysis
5.7 Select preferred sourcing/service delivery option
6 Facility service provision
6.1 Principle options
6.2 Internal service provision
6.3 External service provision
7 Main characteristics of FM agreements
7.1 General
7.2 Essential components
7.3 Agreement structure and content
8 Common considerations in agreements
8.1 Flexibility
8.2 Performance criteria
8.3 Information responsibilities
8.4 Reporting and auditing procedures
8.5 Continuous improvement, best practice and innovation
8.6 Asset replacement and project activity
8.7 Communication
8.8 Regulations
8.9 Corporate standards
8.10 Termination of agreements
9 Preparation and development of an agreement
9.1 General
9.2 Preparation phase
9.3 Pre-qualification phase
9.4 Tender/negotiation phase
9.5 Agreement preparation phase
9.6 Signature phase
9.7 Implementation phase
10 Measure service provision performance
10.1 General
10.2 Measuring effectiveness
10.3 Outputs
Annex A Example of requirements for a service
Annex B Example of business case content
B.1 General
B.2 Examples of a business case
Annex C Structure of an agreement — General clauses
Annex D Service level agreements — Benefits, preparation and structure of
an agreement (SLA clauses)
D.1 General
D.2 Key attributes of SLAs

 


ISO 41013:2017 Facility management — Scope, key concepts and benefits

 

1 Scope
2 Normative references
3 Terms and definitions
4 Scope of FM
5 Business process background of FM
5.1 Business process
5.2 Core business/primary activities and separating the support
processes
5.3 Assigning support processes to FM
6 Key concepts in FM
6.1 FM model
6.2 Broad scope of FM and facility services
7 Purpose and benefits of FM
7.1 General
7.2 Productivity
7.3 Impact on people
7.4 Risk mitigation
7.5 Sustainability
7.6 Identity
7.7 Cost and quality

 


ISO 41014:2020 Facility management — Development of a facility management
strategy


1 Scope
2 Normative references
3 Terms, definitions and abbreviated terms
3.1 Terms related to facility management
3.2 Terms related to assets
3.3 Terms related to people
3.4 Terms related to sourcing
3.5 Terms related to process
3.6 Terms related to finance
3.7 Terms related to general business
3.8 Terms related to measurement
3.9 Abbreviated terms
4 Understanding the demand organization
4.1 Organization
4.2 Governance
4.3 Context
4.4 Risk management
4.5 Strategic alignment
5 Developing FM requirements
5.1 Current and future interest in facilities
5.2 Maturity of FM
5.3 Briefing for refurbished or new facilities
5.4 Stakeholders
5.5 Accessibility, inclusiveness and equalities
5.6 Functional requirements
5.7 Scope of services
5.8 Service specifications
5.9 Outputs and targets
5.10 Service levels
5.11 Service delivery options
5.12 Sourcing
5.13 Innovations in service delivery
5.14 Market audit
5.15 Verification and feedback
6 Formulating the FM strategy
6.1 Compiling the strategy
6.2 Format and content
6.3 Budgetary requirements
6.4 Procurement
6.5 Communication and feedback
6.6 Implementation plan
7 Managing performance
7.1 Monitoring and control of performance
7.2 Performance indicators
7.3 Performance measurement
7.4 Performance review
7.5 Corrective actions
7.6 Feedback and lessons learned
8 Improving outcomes
8.1 Applying lessons learned
8.2 Reassessing outputs and targets
8.3 Updating the FM strategy
8.4 Updating the FM policy
Annex A Examples of threats and opportunities
Annex B Examples of factors affecting business strategy
Annex C Considerations when formalizing the FM strategy document
Annex D Example of an FM strategy

 

 

ANAB (ANAB is the largest accreditation body in North America and provides services
in more than 75 countries.):
Organizations with a certified ISO 41001 management system can be
expected to demonstrate effective and efficient delivery of facility
management that supports the objectives of the demand organization;
consistently meet the needs of interested parties and applicable
requirements; and be sustainable in a globally competitive environment

 


TÜV SÜD (TÜV SÜD is a global certification company with headquarters in Germany):
Certification to ISO 41001 demonstrates that facility management services
can be delivered effectively and efficiently, improving organisational cost
benefits and consistently meeting the needs of stakeholders. The structured
ISO 41001 framework also demonstrates the ability of the facility
management function to take advantage of future opportunities and
effectively address new challenges which support the organisation’s business
goals.

 


Summary:


• Full set of Standards 41 000 Series will cover the whole range of FM and
Facility Services


• They are focused both on public and private sector.


• The target of the Standards are clients and service providers, as Facility
Management is considered to be one process starting at demand
organization (client) and ending with the very last service provider.


• Organization can adopt as many of the Standards as decided and as
necessary, audit and certification will most probably take only ISO 41 001 as
the basic one.

 


Karol Hederling, October 2020

Pre koho je určené ISO 41000

 

Ako sme avizovali prednedávnom, v programe tohtoročnej konferencie Dni Facility Managementu #FMDays2020 bude aj diskusia so skvelými hosťami!
V diskusii na tému „Pre koho je určené ISO 41000?“ vystúpia:
– Stan Mitchell, predseda predstavenstva & CEO, Key Facilities Management;
– Ian van der Pool MFM CFM, riaditeľ a majiteľ, ISO41001CSI;
– Filip Veselý, Vedúci Facility Manažmentu, Schaeffler Skalica;
– Karol Hederling, člen predstavenstva, Slovenská asociácia facility managementu

Tešíme sa na vás 29. 9. 2020, na novom mieste v X-BIONIC®

 

Smart riešenia pre moderný a efektívny facility management

 

Viete aké sú smart riešenia pre moderný a efektívny facility management? Chcete poznať odpoveď či využívať smart riešenia v praxi?
Na konferencii Dni Facility Managementu stretnete skvelých odborníkov, ktorí sa tejto oblasti venujú. Matúš Jenčík a Roman Ledvoruch z Unicorn Systems sa radi podelia o svoje skúsenosti už 29. 9. 2020 v Šimák Zámok Pezinok 

Rezervujte si miesto na 9. ročník #FMDays2020, vzdelávajte sa a rozšírte si množstvo obchodných kontaktov!
Vstupenky 👉 https://lnkd.in/dSNxuBi
Program 👉 https://lnkd.in/gFrgZDm

Hygiena a dezinfekcia fogáciou

 

Otázka dezinfekcie a hygieny naďalej rezonuje nielen vo facility managemente ale i v spoločnosti.
Ak Vás zaujíma problematika hygieny a dezinfekcie fogáciou – moderného spôsobu dezinfekcie plôch, nenechajte si ujsť prednášku Jiřího Jelíneka, ktorý je odborným poradcom v spoločnosti CORMEN s.r.o. Problematikou ručného a strojového upratovania sa zaoberá už 26 rokov.

Zvýhodnené stupenky sa míňajú, ponáhľajte sa👉 https://lnkd.in/dSNxuBi
Viac informácií o programe 👉 https://lnkd.in/gFrgZDm

Od auditu po dlhodobé partnerstvo

 

Na konferencii Dni Facility Managementu 2020 sa podelí o svoje skúsenosti a novinky ENGIE Slovensko!
 a Róbert Ruňanin vo svojej prednáške predstavia projekt garantovanej energetickej služby (GES), ktorý realizovali v prostredí samosprávy. Súčasťou projektu GES je aj energetický manažment, monitoring spotrieb a prevádzkových stavov poskytovateľom čo v praxi znamená, že súčasťou služby je dohľad nad prevádzkou a eliminácia nehospodárnych stavov.

Zažite s nami 9. ročník #FMDays2020 v nádhernom zámku z 13. storočia, 29. 9. 2020 v hoteli Šimák Zámok Pezinok 💚

Cenovo zaujímavé vstupenky sa míňajú, ponáhľajte sa👉 https://lnkd.in/dSNxuBi
Program konferencie 👉 https://lnkd.in/gFrgZDm

UVC systém Vyšší stupeň kvality vnútorného prostredia budov

 

Ďalšia výnimočná prednáška, na ktorú sa môžete tešiť na konferencii bude na tému „UVC systém – vyšší stupeň kvality vnútorného prostredia budov“.

Richard Kačík z LIGHTECH s.r.o. nám vysvetlí hlavné výhody UVC LED technológie a jej integrácie do systému osvetlenia alebo vzduchotechnických zariadení budov. Taktiež odhalí ako COVID 19 preveril schopnosť dezinfekcie tradičnými metódami a urýchlil inovácie v oblastiach inteligentných systémov riadenia.

 

Cenovo zaujímavé vstupenky sa míňajú, ponáhľajte sa👉 https://lnkd.in/dSNxuBi
Program konferencie 👉 https://lnkd.in/gFrgZDm

Zahoďte papiere, evidencia a inventarizácia majetku prostredníctvom čiarových kódov a RFID

 

Zamysleli ste sa niekedy nad tým, koľko peňazí máte v majetku?
Ako mať v majetku prehľad a vždy vedieť, kde sa čo nachádza?
Ako je možné rýchlo, jednoducho a presne majetok inventarizovať?
Chcete vedieť aké sú najnovšie trendy evidencie majetku a ako majetok spravujú popredné spoločnosti nielen na Slovensku?
Michal Iľaš z KODYS SLOVENSKO odpovie na všetky otázky vo svojej prednáške na #FMDays2020! Michal aktuálne spravuje partnerskú sieť systému evidencie a inventarizácie majetku EVIDEI v 12 krajinách. 

Zažite s nami 9. ročník #FMDays2020 v nádhernom zámku z 13. storočia, 29. 9. 2020 v hoteli Šimák Zámok Pezinok 

Vstupenky 👉 https://lnkd.in/dSNxuBi
Viac info o programe 👉 https://lnkd.in/gFrgZDm

Nové spôsoby údržby zelených plôch

 

Na konferencii si budete môcť vypočuť množstvo skvelých odborných prednášok. Nenechajte si ujsť novinky od globálneho lídra inovácií v oblasti údržby a starostlivosti o zeleň a stromy @Husqvarna Slovensko.
Juraj Szabo a Ludvík Vaniš v spoločnej prednáške prezradia viac o nových spôsoboch údržby zelených plôch, akumulátorových strojoch, robotickom kosení, ale i o flotilových službách Husqvarna, porovnaní nákladov, ziskovosti, vibrácií, emisií hluku a CO2.

Zažite s nami 9. ročník #FMDays2020 v nádhernom zámku z 13. storočia, 29. 9. 2020 v hoteli Šimák Zámok Pezinok 

Vstupenky 👉 https://lnkd.in/dSNxuBi
Viac info o programe 👉 https://lnkd.in/gFrgZDm

Digitálne pracovné priestory, ktoré zvýšujú komfort ľudí

 

Na konferencii bude reč aj o digitálnych pracovných priestoroch, ktoré zvyšujú komfort ľudí!
Head of Symbiosy & Digital Workspace Tomas Melisko je tým najpovolanejším, ktorý sa s nami podelí o výzvy, ktorým čelili a tiež o to, čo sa naučili (o kanceláriách, technológiách a sebe samých). Priamo na konferencii si spoločne vyskúšame ovplyvňovanie chodu budovy vzdialenej niekoľko tisíc km od nás. Tešíte sa? 🙂

Zažite s nami 9. ročník #FMDays2020 v nádhernom zámku z 13. storočia, 29. 9. 2020 v hoteli Šimák Zámok Pezinok 

Vstupenky 👉 https://lnkd.in/dSNxuBi
Viac info o programe 👉 https://lnkd.in/gFrgZDm